LiveRoyal AI ยท Last updated: October 8, 2026
LiveRoyal AI ("we," "our," or "us") provides a Business Center that helps small businesses and independent professionals manage appointments, clients, products and services, payments, marketing, and customer communication, together with optional AI tools for generating marketing videos, avatars, captions, and written content. This Privacy Policy explains how we collect, use, share, secure, and retain personal information when you use our app and the services available through it.
Account information: When you register, we collect your name, email address, and authentication credentials. Business information: When you set up your Business Center, you may add your business name, logo, cover photo, description, contact details, address, hours, social links, services and products, pricing, staff, and photos. Client and appointment information: To manage bookings, we store client names, email addresses, phone numbers, appointment times, service details, notes, and checkout information such as payments and tips. Payment information: We process payments through our payment providers; we do not store full card numbers on our servers. Content and media: When you use our AI tools, we process the text prompts, uploaded photos, audio, and other inputs you provide, and we store the videos, images, captions, and other content generated for you. Usage information: We collect information about how you use the app, such as feature interactions and activity logs, to operate and improve the service.
We use your information to: (a) create and manage your account and authenticate your identity; (b) operate the Business Center, including appointments, client records, services, products, payments, and messaging; (c) generate marketing videos, images, captions, avatars, and other AI-assisted content you request; (d) post or schedule content to the social media accounts you connect, when you choose to do so; (e) send transactional and service-related emails such as account verification, password resets, appointment confirmations, and reminders; (f) provide support and respond to your requests; (g) improve, secure, and maintain our services; and (h) comply with legal obligations.
Our AI tools help you generate marketing videos, images, captions, voiceovers, avatars, and written content based on your inputs. To provide these features, we send your prompts, uploaded media, and related instructions to our AI service providers, which process them to produce the requested output. Generated content is stored with your account so you can preview, download, schedule, or post it. We do not use your uploaded media or generated content to train AI models on your behalf.
When you book appointments or manage clients, we store the related details in your Business Center so you and your authorized staff can view and manage them. Appointment confirmations, reminders, and related messages may be sent to you and, where applicable, to your clients. If you connect your Google Calendar, appointment details may be synced to your calendar to help you avoid scheduling conflicts. You control which staff members can access your business information through your team settings.
We offer paid subscriptions and one-time purchases such as video credits, AI edit credits, and avatar minutes. Payments are processed by our payment providers (for example, Stripe, PayPal, or Square). We receive transaction confirmations and limited details needed to fulfill your purchase, manage your subscription, and provide billing support, but full card numbers are handled by the payment providers and are not stored on our servers. You can manage or cancel your subscription from your account, and you can request a refund in accordance with our Refund Policy.
You may connect social media accounts such as Facebook, Instagram, TikTok, YouTube, and LinkedIn to publish or schedule content you create in the app. When you connect an account, you authorize the permissions you choose to grant, and we use those permissions only to perform the actions you request, such as posting or scheduling content. You can disconnect a platform at any time, which removes our ability to access that account. We do not access private messages or take actions beyond the features you activate.
We do not sell your personal data. To operate the service, we share information with operational providers that act as processors on our behalf, including: (a) hosting, authentication, and database infrastructure; (b) payment processing providers; (c) AI service providers that generate videos, images, voiceovers, avatars, and text; and (d) the social media platforms you connect, to the extent needed to publish or schedule your content. These providers process your information only to deliver the service and under appropriate confidentiality and security obligations. We may disclose information where required by law or to protect the rights, property, or safety of our users or others.
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. Access to your business data is restricted to you and the staff members you authorize. Sensitive credentials, such as API keys and connection tokens, are stored securely and are not exposed to other users. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information using safeguards appropriate to the type of data involved.
We retain your information for as long as your account is active and for as long as needed to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. Records such as appointments, payments, and client information may be retained to support your business operations and legal or accounting requirements. When you delete your account, we remove or de-identify your data as described in the Account Deletion section, except where we are required to keep certain records for legal, accounting, or security purposes.
You can access, correct, or update much of your information directly within the app, including your business profile, services, products, and connected accounts. You can request a copy of your data or ask us to delete your account. Depending on where you live, you may have additional rights under applicable privacy laws, such as the right to access, portability, or objection to certain processing. To exercise these rights, contact us at support@eroyalbeautysupply.com.
You can delete your account through the account deletion process available in the app. When you submit a deletion request, we process it through our existing account deletion flow, which removes your account and the associated personal data we hold, except for records we are required to retain for legal, accounting, or security purposes. Deleting your account also removes your ability to access the Business Center, stored content, and connected integrations. If you have questions about the deletion process, contact us at support@eroyalbeautysupply.com.
We use essential cookies and similar technologies to maintain your login session and remember your preferences. We do not use third-party advertising cookies. You may disable cookies in your browser or device settings, though some features may not function correctly if you do.
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We will notify you of significant changes through the app or by email. Your continued use of LiveRoyal AI after a change takes effect constitutes acceptance of the updated policy.
For privacy-related questions, data requests, or account deletion questions, contact us at: support@eroyalbeautysupply.com