SMS Privacy Policy

This policy explains how mobile phone numbers and text message consent are handled for text messaging programs run through LiveRoyal AI, operated by EROYAL BEAUTY LLC. It covers the text programs of LiveRoyal AI and of each independent business that uses LiveRoyal AI to send messages to its own customers.

What we collect

• Your mobile phone number.
• Your name, when you provide it.
• The kinds of messages you agreed to receive: appointment reminders and customer service, promotional messages, or both.
• A consent record showing the business you signed up with, your number, the exact disclosure you were shown, the page you signed up on, and the date and time you agreed.
• The text messages sent to and from your number, and their delivery status.

How we use it

• To send the appointment reminders and customer service messages you agreed to.
• To send promotional messages, only if you separately agreed to them.
• To answer you when you reply, including handling STOP, START and HELP.
• To keep a record showing we had your permission.

What we never do

• We do not sell, rent, or share your mobile number or your text message consent with third parties or affiliates for their own marketing.
• We do not send promotional texts based on your reminder consent. They are separate choices.
• We do not text you on behalf of one business because you agreed to hear from another.

Service providers

Messages are delivered through a messaging provider (Telnyx) and the mobile carriers that connect your number. They receive your number and the message content only to deliver the message and report its delivery status. They are not permitted to use it for their own marketing.

Keeping and deleting records

Consent records and message history are kept while your permission is active, and afterwards as long as needed to show compliance with messaging rules. You can ask for your number to be removed by replying STOP, or by contacting the business you signed up with through the Support Center in the LiveRoyal AI app.

Your choices

• Reply STOP at any time to stop receiving texts from that business.
• Reply START to begin receiving them again.
• Reply HELP for help, or contact the business through the Support Center.

Opting out of texts from one business does not affect texts from any other business, and it does not affect email you may have agreed to receive.

Security

Phone numbers and consent records are stored in access-controlled systems. Only the business you signed up with, and platform administrators who maintain the messaging service, can see them.

Children

The text programs are for people aged 18 and over. We do not knowingly collect mobile numbers from children.

Changes

If this policy changes, the updated version will be posted on this page with a new date.

Contact

For questions about this policy, contact the business that texted you, or reach platform support through the Support Center in the LiveRoyal AI app. See our SMS Terms & Conditions.